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Before signing. Rules covering booking, payments, hospitality, technical logistics, cancellations and show safety.
MAYA ENTERTAINMENT S.A.S. — mayaeventos.com
These Terms and Conditions govern the provision of musical entertainment services, artist booking and technical production (sound, lighting, structures and effects) provided by MAYA ENTERTAINMENT ("THE COMPANY"). By requesting a quote, blocking a date or making any payment, the client ("THE CLIENT") accepts all of these clauses.
For the formal execution of any service, signing a Service Provision Contract between both parties is mandatory. No quote, WhatsApp conversation, email or verbal agreement shall constitute a legal commitment nor block the date in THE COMPANY's agenda until said contract is duly signed and the corresponding deposit verified.
All prices, rates and values quoted by THE COMPANY correspond to the net service value. All applicable taxes by law in Colombia (including, but not limited to: VAT, Withholding Tax, ICA Withholding, Consumption Tax or district/municipal stamps if applicable) shall be borne entirely by THE CLIENT. The net amount to be received by THE COMPANY may not be reduced by any tax deduction.
Staff wellbeing is essential to guarantee a High-Ticket execution standard. Hospitality requirements apply according to the nature of contracted services:
Technical Production and Infrastructure Services: THE CLIENT must provide permanent hydration (bottled mineral water and coffee/tea station) and hot meals (excellent quality lunch or dinner) for the entire Technical Staff (Engineers, Lighting Designers, Riggers and Setup Technicians) assigned to the event, covering setup, show execution and breakdown shifts.
Booking and Artistic Performance Services: In addition to the above, a dressing room or private, comfortable, safe, clean space with adequate lighting, mirrors, sufficient chairs and access to independent bathrooms must be provided, for exclusive use of the Artistic Staff (Musicians, Dancers and Stage Directors).
Catering Managed by THE COMPANY: If THE CLIENT explicitly states they cannot handle food logistics, MAYA ENTERTAINMENT may coordinate this service internally, generating an additional charge (Catering Service Fee) quoted separately.
When contracted services include sound production, lighting, LED screens or structures by THE COMPANY, THE CLIENT is solely responsible for guaranteeing the following conditions at the venue:
THE COMPANY reserves the right to suspend or cancel the performance or technical support immediately if:
In any of these cases, there will be no refunds or compensation from THE COMPANY.
For legal matters and contract review: legal@mayaentertainment.co
MAYA ENTERTAINMENT S.A.S. · mayaeventos.com
MAYA ENTERTAINMENT S.A.S. ("THE COMPANY"), in compliance with Colombian Statutory Law 1581 of 2012 and Decree 1377 of 2013, adopts this Personal Data Treatment Policy to guarantee the constitutional right of all persons to know, update and rectify the information collected about them in our databases.
By completing our contact forms, sending messages via corporate WhatsApp, email, or signing service contracts, you ("THE HOLDER") freely, expressly and informedly authorize the treatment of your data under the following conditions:
THE COMPANY applies the principles of legality, purpose, freedom, truthfulness, transparency, restricted access and circulation, security and confidentiality on all collected data.
For Artist Booking and Technical Event Production activities, we request and store data including but not limited to:
Per article 8 of Law 1581 of 2012, THE HOLDER has the right to:
THE HOLDER may exercise their rights by submitting a formal request to:
Response Times: Queries will be addressed within a maximum of ten (10) business days. When not possible within that term, the interested party will be informed before expiration, explaining reasons and indicating the date for resolution, which cannot exceed five (5) additional business days.
THE COMPANY adopts technical, human and administrative measures necessary to guarantee personal data security, avoiding adulteration, loss, unauthorized consultation, use or access. Database access is restricted to authorized operational and commercial personnel.
This Policy is effective upon publication. THE COMPANY reserves the right to modify it at any time. Any substantial change will be reported through mayaeventos.com.
For legal matters: legal@mayaentertainment.co
Book Jay Maya for festivals, corporate events, luxury weddings, galas and brand activations worldwide. Direct booking via MAYA ENTERTAINMENT.