Booking

MAYA ENTERTAINMENT S.A.S. — mayaeventos.com

These Terms and Conditions govern the provision of musical entertainment services, artist booking and technical production (sound, lighting, structures and effects) provided by MAYA ENTERTAINMENT ("THE COMPANY"). By requesting a quote, blocking a date or making any payment, the client ("THE CLIENT") accepts all of these clauses.

Clause 1 · Formalization and Written Contract

For the formal execution of any service, signing a Service Provision Contract between both parties is mandatory. No quote, WhatsApp conversation, email or verbal agreement shall constitute a legal commitment nor block the date in THE COMPANY's agenda until said contract is duly signed and the corresponding deposit verified.

Clause 2 · Full Payment Policy (Show Execution)

• Execution Condition: THE COMPANY will not begin technical setup, nor will artists or staff travel to the event venue, if the contract is not paid in full (100% of total value).
• Deadlines: Unless the written contract expressly states otherwise, 100% of the total value must be reflected and available in THE COMPANY's bank account at least forty-eight (48) hours before the scheduled setup or soundcheck date and time.
• Default: Non-payment of the remaining balance within the stipulated period will be considered unilateral breach by THE CLIENT, releasing THE COMPANY from any obligation to perform, with no refund of previous payments.

Clause 3 · Tax Regime and Taxes

All prices, rates and values quoted by THE COMPANY correspond to the net service value. All applicable taxes by law in Colombia (including, but not limited to: VAT, Withholding Tax, ICA Withholding, Consumption Tax or district/municipal stamps if applicable) shall be borne entirely by THE CLIENT. The net amount to be received by THE COMPANY may not be reduced by any tax deduction.

Clause 4 · Hospitality, Catering and Meals

Staff wellbeing is essential to guarantee a High-Ticket execution standard. Hospitality requirements apply according to the nature of contracted services:

Technical Production and Infrastructure Services: THE CLIENT must provide permanent hydration (bottled mineral water and coffee/tea station) and hot meals (excellent quality lunch or dinner) for the entire Technical Staff (Engineers, Lighting Designers, Riggers and Setup Technicians) assigned to the event, covering setup, show execution and breakdown shifts.

Booking and Artistic Performance Services: In addition to the above, a dressing room or private, comfortable, safe, clean space with adequate lighting, mirrors, sufficient chairs and access to independent bathrooms must be provided, for exclusive use of the Artistic Staff (Musicians, Dancers and Stage Directors).

Catering Managed by THE COMPANY: If THE CLIENT explicitly states they cannot handle food logistics, MAYA ENTERTAINMENT may coordinate this service internally, generating an additional charge (Catering Service Fee) quoted separately.

Clause 5 · Technical Requirements, Storage and On-Site Logistics

When contracted services include sound production, lighting, LED screens or structures by THE COMPANY, THE CLIENT is solely responsible for guaranteeing the following conditions at the venue:

• Storage Area: A safe, covered and delimited physical space within or adjacent to the event area for storing transport cases, racks, instrument cases and technical support tools.
• Parking Logistics: THE CLIENT guarantees and assumes costs for parking and secure access control for THE COMPANY's logistics vehicles and personnel transport.
• Electrical Power: THE CLIENT is solely responsible for providing electrical service with the voltage, phases and amperage required and specified in THE COMPANY's Technical Rider. In case of power fluctuations or failures that damage THE COMPANY's equipment, THE CLIENT will assume 100% of repair or replacement costs.

Clause 6 · Cancellations, Force Majeure and Rescheduling

• Cancellation Retention: If THE CLIENT unilaterally cancels the event for reasons unrelated to THE COMPANY, payments made to date are non-refundable, functioning as compensation for schedule retention and lost profit.
• Force Majeure: In case of legally demonstrable acts of nature, disasters, public order or force majeure situations preventing the event, the parties will agree on a new date within the next six (6) months, subject to THE COMPANY's agenda. Additional costs from rescheduling are borne by THE CLIENT.

Clause 7 · Show Safety and Staff Wellbeing

THE COMPANY reserves the right to suspend or cancel the performance or technical support immediately if:

• The stage or technical infrastructure provided by third parties does not meet safety and hygiene standards and puts staff lives or equipment integrity at risk.
• The audience shows violent or harassing behavior toward artists or technical staff.
• The stage is outdoors and lacks adequate physical protection (roof/canopy) against rain, wind or direct sun that may compromise THE COMPANY's high-end electronic equipment.

In any of these cases, there will be no refunds or compensation from THE COMPANY.

For legal matters and contract review: legal@mayaentertainment.co

MAYA ENTERTAINMENT S.A.S. · mayaeventos.com

MAYA ENTERTAINMENT S.A.S. ("THE COMPANY"), in compliance with Colombian Statutory Law 1581 of 2012 and Decree 1377 of 2013, adopts this Personal Data Treatment Policy to guarantee the constitutional right of all persons to know, update and rectify the information collected about them in our databases.

By completing our contact forms, sending messages via corporate WhatsApp, email, or signing service contracts, you ("THE HOLDER") freely, expressly and informedly authorize the treatment of your data under the following conditions:

01 · Principles for Data Treatment

THE COMPANY applies the principles of legality, purpose, freedom, truthfulness, transparency, restricted access and circulation, security and confidentiality on all collected data.

02 · Personal Data Collected

For Artist Booking and Technical Event Production activities, we request and store data including but not limited to:

• Identification & Interaction Data: Full name, ID number, contact phone, email address, city of residence.
• Event Data: Company name or BTL agency, names of newlyweds or direct clients, event date, venue, event type (wedding, launch, corporate party), estimated budget.

03 · Purpose of Data Treatment

• Commercial Management: Prepare, send and follow up on artistic proposal quotes and production budgets.
• Contractual Relationship: Properly execute service contracts and coordinate field logistics.
• Direct Communication: Contact THE HOLDER via calls, email, SMS or WhatsApp to resolve queries or schedule meetings.
• Loyalty & Marketing: Send information about exclusive new shows (Chicas Bond, Jay Maya, Maya y Riv, DJ Boybeck), catalog updates and audiovisual material.
• Accounting: Issue electronic invoicing, manage collections and report tax obligations to DIAN.

04 · Holder Rights

Per article 8 of Law 1581 of 2012, THE HOLDER has the right to:

• Know, update and rectify their personal data before THE COMPANY free of charge.
• Request proof of authorization granted to THE COMPANY for data treatment.
• Be informed, upon request, regarding the use THE COMPANY has given to their personal data.
• Revoke authorization and/or request data deletion when constitutional and legal principles, rights and guarantees are not respected.

05 · Responsible Area and Procedure (Habeas Data)

THE HOLDER may exercise their rights by submitting a formal request to:

• Main Privacy Channel: legal@mayaentertainment.co
• Official Website: mayaeventos.com

Response Times: Queries will be addressed within a maximum of ten (10) business days. When not possible within that term, the interested party will be informed before expiration, explaining reasons and indicating the date for resolution, which cannot exceed five (5) additional business days.

06 · Information Security

THE COMPANY adopts technical, human and administrative measures necessary to guarantee personal data security, avoiding adulteration, loss, unauthorized consultation, use or access. Database access is restricted to authorized operational and commercial personnel.

07 · Validity & Modifications

This Policy is effective upon publication. THE COMPANY reserves the right to modify it at any time. Any substantial change will be reported through mayaeventos.com.

For legal matters: legal@mayaentertainment.co